Data/Report Analyst

The analyst works closely with operations, clients, and cross-functional teams to ensure data accuracy and reporting efficiency.

Key Responsibilities

• Develop, maintain, and automate operational, financial, and performance reports.
• Analyze large datasets to identify trends, patterns, and business opportunities.
• Generate daily, weekly, monthly, and ad hoc reports for internal stakeholders and clients.
• Monitor key performance indicators (KPIs) and provide recommendations based on data insights.
• Validate data accuracy and ensure consistency across multiple reporting sources.

• Design and maintain interactive dashboards using business intelligence tools.
• Present meaningful visualizations that support business decision-making.
• Continuously improve dashboard functionality and user experience.
• Ensure dashboards reflect current operational metrics and client requirements.

• Track operational metrics including productivity, quality, attendance, service levels, and financial performance.
• Conduct root cause analysis on performance variances.
• Identify opportunities to improve operational efficiency through data-driven recommendations.
• Support leadership with forecasting and trend analysis.

• Extract, clean, transform, and consolidate data from multiple systems.
• Maintain reporting databases and ensure data integrity.
• Document reporting processes and maintain standard operating procedures.
• Perform regular audits to ensure reporting accuracy.

• Partner with Operations, Workforce Management, Finance, HR, and Business Leaders to address reporting needs.
• Translate complex data into clear business insights.
• Prepare executive presentations and management reports.
• Respond to ad hoc reporting requests within agreed timelines.

• Identify opportunities to automate manual reporting processes.
• Improve reporting efficiency through process optimization and new technologies.
• Recommend enhancements to existing reports and reporting methodologies.
• Support continuous improvement initiatives through analytical insights.

Qualifications

• Bachelor's degree in Statistics, Mathematics, Information Technology, Computer Science, Business Administration, Economics, Finance, or a related field.

• 2–5 years of experience in reporting, business analytics, data analysis, or business intelligence.
• Experience supporting operations in a BPO, shared services, healthcare, banking, or customer service environment is preferred.
• Experience working with large datasets and performance reporting.
• Experience creating dashboards and automated reports.

• Advanced Microsoft Excel (Pivot Tables, Power Query, Power Pivot, Lookup Functions).
• Proficiency in SQL for data extraction and manipulation.
• Experience with Power BI, Tableau, Looker Studio, or similar BI tools.
• Familiarity with Power Automate or reporting automation tools is an advantage.
• Basic knowledge of Python, R, or VBA is an advantage.
• Experience working with databases and data warehouses.

• Strong analytical and critical thinking skills.
• Excellent attention to detail and data accuracy.
• Strong problem-solving abilities.
• Effective written and verbal communication skills.
• Ability to present complex information in a simple and meaningful way.
• Excellent organizational and time management skills.
• Ability to manage multiple reporting priorities in a fast-paced environment.
• Strong stakeholder management and collaboration skills.
• Results-oriented with a continuous improvement mindset.