Welfare Officer

Job Summary:

The Welfare Officer plays a critical role in ensuring ethical recruitment practices and promoting a safe and fair working environment for all deployed personnel.

Key Responsibilities:

• Worker Support & Advocacy:
• Serve as the primary point of contact for workers facing personal, legal, or employment-related issues.
• Provide counseling, advice, and support to deployed workers.
• Coordinate with host country representatives and employers to resolve concerns.
• Pre-Deployment Orientation:
• Conduct or assist in pre-departure orientation programs focusing on workers' rights, contracts, safety, and cultural adaptation.
• Ensure all outgoing workers understand their employment terms and legal protections.
• Monitoring & Follow-Up:
• Maintain regular communication with deployed workers to assess welfare conditions.
• Monitor compliance with employment contracts and report violations.
• Conduct welfare visits and generate reports based on findings.
• Conflict Resolution:
• Mediate disputes between workers and employers and recommend solutions.
• Assist in repatriation or relocation processes when necessary.
• Documentation & Reporting:
• Keep detailed records of welfare cases, complaints, and outcomes.
• Prepare periodic welfare reports for internal and external stakeholders.
• Policy Compliance:
• Ensure adherence to international labor standards and government regulations.
• Support audits and investigations related to worker welfare.

Qualifications:

• Bachelor’s degree in Social Work, Human Resources, Psychology, or related field.
• Minimum 2–3 years of experience in welfare services, HR, or international recruitment.
• Knowledge of labor laws, international recruitment regulations, and ethical recruitment practices.
• Fluency in English and ; additional languages are a plus.
• Strong interpersonal and communication skills.
• Willingness to travel locally and internationally if required.