Urgent Hiring: Quality Assurance (QA)/ Trainer (US Sales Account)

UPSELL-TECHNOLOGIES PHILIPPINES, INC.

We are looking for an experienced Quality Assurance (QA) / Trainer to support a high-performing US Sales Campaign. If you have a passion for coaching, quality improvement, and developing high-performing sales teams, we'd love to hear from you!

• Conduct training sessions for new hires and existing Sales Agents
• Monitor and evaluate sales calls for quality, compliance, and accuracy
• Assess agent performance based on KPIs and QA scorecards
• Provide constructive feedback, coaching, and development plans
• Identify performance trends and recommend process improvements
• Collaborate with Team Leaders to improve team performance
• Prepare and maintain QA reports and training documentation

• Minimum of 2 years of experience in a Quality Assurance and/or Training role within a BPO or US sales environment
• Experience in US Health & Wellness sales campaigns is a strong advantage
• Strong attention to detail and analytical skills
• Excellent English communication skills (written and verbal)
• Experience using QA scorecards, call monitoring, and coaching tools
• Ability to deliver effective training and performance coaching
• Highly organized, objective, and results-driven

• Competitive salary package based on experience and qualifications
• Performance-based incentives
• Career growth and professional development opportunities
• Opportunity for regularization based on performance

• On-site (Cebu City)
• Flexible shifting schedule (US time coverage)