Soft Services Head | Mandarin Speaking

The Opportunity

The role ensures contractual compliance, client satisfaction, operational excellence, and continuous improvement while driving team performance and service innovation.

What you'll be doing

• Lead the planning, implementation, and monitoring of all soft services activities across the site.
• Ensure services are delivered in accordance with contractual requirements, service level agreements (SLAs), company standards, and client expectations.
• Develop and implement operational plans, schedules, and resource allocation strategies to optimize service delivery.
• Conduct regular inspections, audits, and quality assessments to maintain high service standards.
• Oversee housekeeping, janitorial, waste management, landscaping, pest control, reception, mailroom, and other workplace support services as applicable.

• Serve as the primary point of contact for soft services-related concerns and requirements.
• Build and maintain strong relationships with client stakeholders through regular engagement and service reviews.
• Address client feedback, complaints, and service issues promptly and effectively.
• Present operational reports, performance metrics, and improvement initiatives during client meetings.

• Ensure compliance with company policies, client requirements, health and safety regulations, environmental standards, and quality management systems.
• Implement quality assurance programs and drive continuous improvement initiatives.
• Monitor service performance through KPIs, audits, inspections, and customer satisfaction surveys.
• Identify opportunities to improve operational efficiency, service quality, and cost effectiveness.

• Lead, coach, and develop supervisors and frontline personnel to achieve operational excellence.
• Manage workforce planning, scheduling, attendance, performance evaluations, and employee engagement initiatives.
• Conduct performance management and disciplinary actions in accordance with company policies.
• Foster a culture of accountability, teamwork, safety, and customer service.

• Manage operational budgets and ensure efficient utilization of resources.
• Monitor labor, consumables, equipment, and subcontractor costs to achieve budget targets.
• Identify cost-saving opportunities without compromising service quality.
• Support contract renewals, business reviews, and service enhancement proposals.

• Manage third-party service providers and contractors to ensure compliance with contractual obligations and performance standards.
• Conduct regular performance evaluations and service reviews for outsourced providers.
• Ensure contractors comply with site safety, security, and operational requirements.

• Promote a strong safety culture across all soft services operations.
• Ensure compliance with Occupational Safety and Health (OSH) regulations and company safety programs.
• Lead incident investigations and implement corrective and preventive actions as required.
• Support sustainability initiatives, waste reduction programs, and environmental compliance efforts.

• Prepare and submit operational reports, KPI dashboards, audit results, and client presentations.
• Analyze operational data and trends to support decision-making and service improvements.
• Maintain accurate documentation, records, and compliance reports.

• Minimum of 8 years' experience in a similar soft services leadership role, preferably in the real estate or facilities management industry
• Bachelor's Degree in Hospitality Management, Business Administration, Facilities Management, Engineering, Property Management, or a related field.
• Strong understanding of soft services operations, service delivery standards, and facilities management principles.
• Excellent leadership, people management, and stakeholder management skills.
• Strong financial acumen, budgeting, and cost control experience.
• Knowledge of health, safety, environmental, and quality management requirements.
• Excellent communication, presentation, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office applications and facilities management reporting systems.
• Proficient in spoken and written Mandarin Chinese and English.
• Ability to communicate effectively with Chinese-speaking client stakeholders, conduct meetings, prepare reports, and address operational concerns in Mandarin.
• Mandarin-speaking candidate required to support and collaborate with Chinese client stakeholders.

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Supportive and collaborative work environment
• Employee wellness and recognition programs

About Us

Sodexo On-Site Services Philippines, Inc. is a leading provider of integrated facilities management solutions, offering a wide range of services to organisations across various industries. With a strong focus on innovation, sustainability, and employee wellbeing, we are committed to enhancing the quality of life for our clients, their employees, and the communities we serve.

Apply now and join our dynamic team!