Customer Service Representative - NA shift

Customer Service Representative

The primary responsibilities of this position will be to maintain and/or increase customer loyalty by supporting the customer from ordering to delivery. Further, the associate is responsible for managing orders in an accurate, timely, and professional way

About the job:

• Handles order processing, including receiving customer purchase orders (EDI, mail, fax), order entry within 24 hours, order changes/cancellations, and blocked order resolution.
• Supports customer requests, including order expedites, special shipments, stock availability checks, delivery updates, complaint handling (8D), and returns, credits, or debits.
• Builds strong customer relationships by proactively communicating delivery status, managing open order reports, maintaining regular customer contact, participating in customer-focused improvement projects, and providing backup support for other CSRs.
• Provides sales support by managing RFQs and quote renewals, coordinating pricing approvals with Product Management, maintaining price books, and distributing PCNs to customers.
• Reviews and improves order processing procedures, maintains customer data, and ensures quality-related information and requirements are properly communicated and addressed by relevant teams.

About you:

• Graduate with a Bachelor’s Degree
• 2+ years of relevant experience in a customer service-related environment is mandatory
• Excellent writing and verbal English language skills are required; 2nd and 3rd languages are preferred (Mandarin, Japanese, Korean, German, French)
• Basic/advanced knowledge of MS Office
• SAP and Material Resource Planning (MRP) system knowledge is preferred
• Working knowledge of quality standards (ISO/QS/TS) is preferred
• Willing to work on permanent night shift schedule: 9pm to 6am.