Customer Service Representative

Job Description

What You'll Do:

• Serves as the primary contact for all post-sales assistance.
• Works to increase exhibitor loyalty, encouraging them to book future events and participate again.
• Boosts exhibitor involvement by adhering to the four-touchpoint strategy and actively participating in event kickoffs.
• Enhances exhibitor satisfaction by ensuring timely completion of the onboarding process.
• Supports all stages of the sales cycle and customer journey—from prospecting and nurturing to closing, upselling, negotiating, and servicing.
• Ensures exhibitors complete their dashboards and fully appreciate the benefits of completing their profiles using Atlas.
• Utilizes Salesforce to log activities related to each exhibitor outreach and to schedule subsequent touchpoints accurately.
• Assists exhibitors in navigating the manual to quickly locate the necessary information.
• Oversees registration issues by using administrative access to manage exhibitor badge concerns.
• Identifies opportunities to present additional value through digital products and related services.
• Takes full responsibility for the success of each exhibitor, effectively managing their business objectives.
• Understands and communicates the features and benefits of the Emperia product before and after events.

What We're Looking For:

• Bachelor's degree holder
• At least 1 year of customer service experience
• Experience in voice (outbound) / non-voice set-up (emails, chats)
• Experience dealing with various stakeholders in a global perspective
• Basic skills in using and navigating Salesforce
• Basic skills in using and navigating through different show websites
• Basic skills in using Microsoft Office applications
• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint)
• Skilled in written and spoken communication
• Account Management
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• Can start ASAP