Sales Manager

The General Sales Manager is responsible for driving revenue growth while ensuring exceptional customer service standards aligned with hospitality-level expectations. This role oversees sales operations, team performance, and overall business efficiency, while fostering a customer-first culture similar to hotel and airline service standards.

Key Responsibilities

• Lead and manage the sales and operations team with a strong focus on customer experience and service quality
• Promote a hospitality-driven culture (warm, professional, and client-focused approach)
• Ensure all staff deliver service aligned with hotel/resort-level standards
• Train and coach employees on customer handling, professionalism, and service etiquette

• Develop and execute strategies to increase sales and client acquisition
• Build and maintain strong relationships with clients through high-level service and engagement
• Handle VIP clients and ensure premium customer experience
• Oversee preparation and approval of quotations, proposals, and contracts
• Identify opportunities for upselling and long-term partnerships

• Oversee daily operations to ensure smooth and efficient service delivery
• Ensure all client interactions and service processes meet quality standards
• Monitor service performance and resolve issues promptly
• Implement and improve standard operating procedures (SOPs)

• Identify new markets and opportunities for expansion
• Work with marketing to enhance brand positioning and customer reach
• Conduct market research to stay competitive in a service-driven industry

• Ensure achievement of sales targets and revenue goals
• Monitor costs and maintain profitability
• Analyze sales and operational data to improve performance
• Prepare regular performance and financial reports

• Recruit, train, and develop team members with a focus on service excellence
• Build a motivated, customer-focused, and high-performing team
• Conduct performance evaluations and provide continuous coaching

• Ensure compliance with company policies and regulatory requirements
• Oversee documentation, contracts, and operational processes
• Bachelor’s degree in Business, Hospitality Management, Marketing, or related field
• At least 5 years experience in sales, operations, or hospitality management
• Background in hotel, resort, airline, or service-oriented industry is a strong advantage
• Proven experience in customer service excellence and team leadership
• Strong interpersonal, communication, and problem-solving skills