Retail Operations Coordinator (Executive Support | ONSITE)

Looking to take your career to the next level? Then this role is for you.

Join Outsourcey and be part of our mission to revolutionize global talent expansion. We connect businesses with dedicated full-time teams in the Philippines, delivering cost-efficient solutions without compromising quality. Help us elevate businesses with full control and support as we shape the future of work together.

Profile Requirements

Skills & Competencies:

• Strong written and verbal communication skills
• Excellent interpersonal and listening skills
• Strong planning and organizational abilities
• Customer service-oriented mindset
• High attention to detail and accuracy
• Effective time management and prioritization skills
• Team player with strong relationship-building abilities
• Ability to handle confidential information with discretion
• Capable of working under pressure and managing competing deadlines
• Proficient in Microsoft Word, Excel, and PowerPoint

Experience:

• Proven administration experience
• Retail experience is a plus
• Intermediate-level experience

Systems:

• FranConnect (Wardrobe)

Key Responsibilities

• Manage and maintain the National Retail Operations calendar
• Book and organize meetings for the National Retail Operations Manager
• Ensure emails are responded to promptly and professionally
• Maintain filing systems and ensure proper document archiving

• Coordinate monthly store communications, including sales updates, training tips, and operational updates
• Support the Customer Support Team with store-related enquiries
• Issue E-Gift cards for customer support when required

• Maintain Wardrobe, Q Drive, and OneDrive ensuring all data is accurate and up to date
• Prepare and maintain seasonal retail calendars (events, holidays, stock take, key deadlines, etc.)

• Coordinate monthly mail distribution to stores across departments
• Source vendors and ensure cost-effective procurement for travel, events, and supplies
• Assist in managing office and operational expenses

• Support seasonal budget forecasting with the National Retail Operations Manager
• Communicate budget updates to Business Managers and stores
• Monitor spending across state offices to ensure budget compliance
• Reconcile American Express and Master card expenses
• Ensure all expenses are accurately coded and recorded

• Competitive salary
• Opportunity to shape operations within a growing BPO
• Work alongside industry leaders with proven success in scaling teams
• Career growth and development opportunities

Let’s do great things together!