Vice President Human Resources
Job Description
Role Overview
Lead end-to-end HR function for Manila delivery center
Align HR strategy with business objectives
Drive workforce stability, engagement, and compliance
Act as strategic partner to Operations
Key Responsibilities
Drive hiring strategy and meet ramp SLAs
Reduce attrition and improve retention
Lead employee engagement and culture programs
Ensure compliance with labor laws and HR governance
Manage performance frameworks and PIPs
Oversee training and development programs
Control HR costs and manpower efficiency
Provide HR analytics and dashboards
Key Performance Indicators (KPIs)
Attrition Rate (Monthly & Early)
Hiring SLA / Time to Fill
Offer-to-Join Ratio
Employee Engagement Score
Payroll Accuracy & Compliance
Cost per Hire / HR Cost per FTE
Time to Productivity
HR SLA & Audit Compliance
Qualifications & Experience
Bachelor's degree in HR or related field- 25 years of experience in BPO industry
5–7 years in HR leadership role
Experience in (HR BP, HR operations, C&B , Payrol , L&d)
Knowledge of Philippines labor laws
Experience in large-scale hiring
Key Competencies
Strategic HR Business Partnering
Stakeholder Management
Data-driven decision making
Leadership and team management
Problem-solving skills