Customer service assistant
Makati
Job Description
Posted on 5 May 2026
Chevron is accepting online applications for the position of Customer Service Representative located in Makati, Philippinesthrough June 12, 2023.
Responsibilities for this position may include but are not limited to:
Call Center Operations- Provides service support to regional customers of Chevron Business and Real Estate Services-managed facilities, executive staff and external customers.
- Processes service requests utilizing the IWMS system.
- Single point of contact for all Chevron Business and Real Estate Services service lines, Executive line and Chevron corporate switchboard external line.
- Efficiently answer incoming Chevron corporate switchboard line, using online databases, operator work aids, and manuals to direct calls to the appropriate department or individual within Chevron.
- Monitors, responds to and tracks incoming voicemail, chat and email requests.
- Processes incoming desktop FAX documents, forwarding electronically to the appropriate Chevron party.
- Works with customers to resolve service issues in a timely manner and escalate matters to Team Lead as needed.
- Works with Facilities Management team members to identify gaps in service delivery and develop mitigation plans and processes.
- Suggests business improvement processes.
- Works with Chevron Business and Real Estate Services functional teams to maintain accurate facility information and contact lists for all regions.
- Maintains personal effectiveness by keeping up with trends and technology in the industry and by personal development activities; maximize value of business tools suite
- Partners with customers to ensure expectations are met and obtain feedback on services provided.
- Responds to customer complaints, communicate with service providers to close any process gaps.
- Operational Excellence
- Participates fully in Operational Excellence, safety and health programs, and sets an example via personal behavior.
- Participates fully in Operational Excellence, safety and health programs, and sets an example via personal behavior.
Qualifications/Requirements
Qualifications: Bachelor’s degree graduate
- 2 years of customer service experience in a BPO or call center industry with facilities management services exposure
Strong oral and written communications and interpersonal skills
Proficient in MS Office applications
Can work with minimal supervision
Willing to work on shifting schedule, holidays, and weekends to meet business needs/requirements
Experience with Workday and ServiceNow is an advantage
Work location
CITY OF MAKATI, NCR, FOURTH DISTRICT
Remarks
No additional remarks
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