Customer service assistant

Job Description

Posted on 7 May 2026

JOB SUMMARY

The Slots Assistant is responsible for assisting guests in playing slot machines and payout of prizes. He/She is also responsible for ensuring compliance with all gaming procedures while providing excellent customer service to players.

• Teach new players how to play the slot machine and explain to them the different line and bets buttons, games, free spins, bonus feature, and jackpot level
• Teach players how to properly insert their card in the MDC (Machine Data Controller) and how to transfer credits
• Monitor assigned area and promptly attend to needs of players
• Answer inquiries from players regarding various casino regulations, services, and promotions
• Report or process resets missing/left-over credits, and manual payouts within authorized limit
• Comply with the zoning policy and avoid groupings to ensure that the area is well-attended
• Promptly refer customer complaints or gaming disputes/incidents to immediate superior for resolution
• Report lost and found items to immediate superior and surrender to the security department for proper coordination and handling
• Ensure players enjoy the gaming experience by being polite and attentive to their needs and by creating a friendly and fun atmosphere
• Maintain security of the game and company assets by ensuring players adhere to game rules and reporting any suspicious activity immediately
• Assist in Slots promotional activities and events
• Acquire target number of new members set by Slots Management
• Disseminate information about upcoming and ongoing promotions to players
• Explain benefits of membership card to non-card players and encourage them to apply
• Issue casual card and ensure pertinent details are recorded
• Ensure cleanliness and orderliness of assigned area
• Ensure all slot machines are functioning properly. Report observed problems to immediate superior for action
• Politely request bystanders/non-playing guests to vacate area to provide better gaming security and experience to players
• Ensure security and confidentiality of all company assets, files, and documents under control

Qualifications/Requirements

• Candidate must reach at least College Level
• Has good communication and customer service skills
• Adaptable and can handle stressful and high pressure situations
• Willing to work on shifting schedules, holidays and/or weekends
• Amenable to work in smoking environment
• Previous experience or training in a high-end customer service setting is an advantage
• Fresh graduates are welcome to apply

Work location

PASAY CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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