URGENT HIRING!!! | Senior IT Service Desk Analyst | Quezon City
Private Advertiser Quezon City Full-time
About the role
We are seeking driven and technically-inclined IT Service Desk Analyst to join our dynamic team at our company in Quezon City, Metro Manila. This full-time role will have you providing frontline IT support and troubleshooting for our diverse client base, ensuring their technology needs are met efficiently and effectively.
What you'll be doing- Respond to and resolve incoming IT support requests from clients via phone, email, and online ticketing systems
- Diagnose and troubleshoot a wide range of hardware, software, and connectivity issues
- Provide step-by-step guidance and support to end-users to help restore normal operations
- Document all support activities and maintain accurate records of interactions and resolutions
- Escalate complex issues to the appropriate technical teams for further investigation and resolution
- Collaborate with other IT staff to identify and implement improvements to support processes and tools
- At least 3 years of experience in an IT helpdesk or service desk role, preferably in a fast-paced, client-facing environment
- Has an Experience using ServiceNow, Active Directory and Assisting end-users directly
- Strong troubleshooting and problem-solving skills with the ability to think critically
- Excellent communication and interpersonal skills to provide high-quality support to users
- Working knowledge of common hardware, software, and network technologies
- Ability to multitask, prioritize tasks, and work effectively under pressure
- Customer-service oriented mindset with a keen focus on delivering exceptional user experiences
What we offer
Our people enjoy some amazing perks, check out a few below:
- Competitive Salary Package
- Exciting Employee Engagement Activities
- Learning Sessions Every Week
- Fast Career Growth
- Accessible Location
- HMO
- Leave Credits / Leave Conversions
- Night Differential
- Uncapped Appraisal
- 2 Days Off
And most importantly, you'll be part of a growing company with dynamic and engaging team.
Interested? Here are more ways to reach us:
- Send me an SMS to 09530781317 (MIKE)
- Email me at [email protected]
- Fastest way is to answer our Application Form: https://forms.gle/hw1WpEKbJiAteUoi6
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