Sales Onboarding and Training Specialist: BPO

Sales Onboarding and Training Specialist

• Facilitate onboarding sessions for new Sales hires to ensure smooth integration.
• Deliver training on sales processes, CRM tools, client communication, and workflows.
• Create and maintain onboarding materials, SOPs, and learning resources.
• Track trainee progress, provide coaching, and address knowledge gaps.
• Conduct refresher training and coaching based on performance trends.
• Support team members in communication, client handling, and engagement skills.
• Align training initiatives with business goals in partnership with Sales leaders.
• Collaborate with Supervisors and Managers to ensure training effectiveness.
• Monitor onboarding completion, attendance, and performance metrics.
• Assist with process improvements and standardization across teams.
• Contribute to special projects in learning, quality, and sales enablement.

• Bachelor’s degree.
• Excellent English communication skills.
• 3 years of experience in training, onboarding, or learning & development roles, with at least 3 years focused on training.
• 5+ years of contact center experience (B2B/SaaS).
• Experience in onboarding or training sales teams.
• Experience handling employee onboarding, training delivery, and performance coaching.
• Confident in managing different learning styles and fast-paced operational demand.
• Proficient in Google Suite, CRM systems, and training documentation tools.

• Experience in BPO or sales environments.
• Familiarity with adult learning principles and training methodologies.
• Strong organizational and stakeholder management skills.
• Adaptable and capable of driving employee engagement and continuous learning initiatives.

WORK SET-UP: Monday – Friday | 11:00 PM – 8:00 AM

• Transportation Allowance
• Rice Allowance
• Sales Incentives
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential