Quality Assistant Manager | 3–5 Years Healthcare BPO Q/A Manager Exp
Epsilon Group Services Muntinlupa Full-time
Quality Assistant Manager | 3–5 Years Healthcare BPO Quality Assistant Manager Experience | Up to ₱75K
Salary Package: Up to ₱75,000 (Depending on your skills, qualifications, relevant experience, and interview results.)Work Setup: Onsite
Work Location: Ortigas, Pasig City
Shift: Night Shift
Start Date: ASAP
About the Role
We are seeking an experienced Quality Assistant Manager with a strong background in U.S. Healthcare BPO to support the Quality Manager in driving quality excellence, leading quality initiatives, and managing a team of Quality Analysts. The ideal candidate has proven expertise in quality auditing, people management, performance analysis, and continuous process improvement.
Non-Negotiable Requirements- Bachelor's Degree (College Graduate)
- Minimum of 3–5 years of Healthcare BPO Quality Assistant Manager experience
- Strong experience in Quality Auditing and People Management
- Experience handling U.S. Healthcare Accounts in a BPO environment
- Advanced Microsoft Excel skills
- Experience creating dashboards from scratch
- Strong analytical, reporting, and problem-solving skills
- Must be willing to work Onsite in Ortigas
- Must be willing to work Night Shift
- Assist the Quality Manager in leading and managing the Quality Assurance team.
- Oversee quality audits and ensure compliance with client and organizational standards.
- Analyze quality trends and recommend process improvement initiatives.
- Create and maintain quality dashboards and reports using Microsoft Excel.
- Coach, mentor, and develop Quality Analysts and Team Leads.
- Conduct calibration sessions and ensure consistent quality evaluation standards.
- Collaborate with Operations to improve quality performance, customer satisfaction, and operational efficiency.
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