Customer service assistant
Pasig
Job Description
Posted on 6 April 2026Job Summary:
A Customer Service Specialist is responsible for delivering excellent service to customers by addressing inquiries, resolving issues, and ensuring a positive overall customer experience. This role serves as a key point of contact between the company and its customers, helping build trust, loyalty, and long-term relationships.
Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
Resolve customer complaints, concerns, and service issues efficiently and accuratelyProvide clear and accurate information about products, services, policies, and procedures
Process orders, returns, exchanges, and service requests as needed
Maintain detailed and accurate records of customer interactions in the system
Escalate complex or unresolved issues to the appropriate department or supervisor
Follow company service standards, policies, and quality guidelines
Identify customer needs and recommend appropriate solutions or services
Qualifications/Requirements
Bachelor’s degree in Business Administration, Communications, Psychology, or a related field (preferred but not required)At least 1 year of customer service experience (call center, retail, or service-oriented roles preferred)
Excellent verbal and written communication skills
Ability to handle customer concerns with professionalism and empathy
Proficient in basic computer applications (MS Office, email, CRM systems)
Work location
CITY OF PASIG, NCR, SECOND DISTRICT
Remarks
No additional remarks
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