Human resource development assistant

Job Description

Posted on 12 June 2026

• Performance Monitoring: Maintain real-time tracking of key deployment metrics including Attendance Rate, Vacancy Rate, and Attrition Rate.
• Quality & Satisfaction: Monitor CSAT (Customer Satisfaction) and NPS (Net Promoter Score) to ensure talent performance aligns with client expectations.
• Standards Audit: Conduct regular Grooming Checks and behavioral audits during store visits to ensure all talents uphold the brand image and professional standards.

• KSA Observation: Conduct Skills Proficiency Checks by observing talents in action. Assess their Knowledge, Skills, and Abilities (KSA) against the required job standards.
• Gap Identification: Identify specific training gaps or performance dips and report them with recommended interventions to the Senior Analyst.

• Intelligence Gathering: Build professional rapport with talents to gather "ground-level" intelligence regarding morale, hidden grievances, or competitors' movements.
• Retention Strategy: Implement surveys and feedback loops to identify factors affecting retention; lead recognition initiatives to boost talent morale.
• Risk Mitigation: Act as an early-warning system for potential mass resignations or labor unrest.

• Due Process Management: Execute the administrative requirements of Labor Relations, including delivering Notices to Explain (NTE), assisting in administrative hearings, and ensuring due process is documented perfectly.
• General Labor Standards: Conduct regular compliance inspections at deployment sites to ensure the working environment adheres to statutory health, safety, and labor standards.

Job Specifications:

• Bachelor’s degree in Business, Operations, Human Resource, or related field.
• Exceptional professional writing skills (for incident reports and NTEs) and the ability to communicate effectively with both field staff and store management.
• Ability to analyze metrics (NPS/CSAT) and propose actionable solutions rather than just reporting numbers.
• Willingness to travel frequently for store visits and field audits.
• High level of integrity and professionalism. Capable of handling sensitive Labor Relations issues with confidentiality and objectivity.
• Amenable to work full-time and onsite in Greenhills, San Juan City.
• The role is open for newly graduates.

Qualifications/Requirements

Qualifications/requirements not specified

Work location

CITY OF SAN JUAN, NCR, SECOND DISTRICT

Remarks

No additional remarks

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