Call Center Operations | Sales Operations Manager

Accenture in the Philippines is currently looking for talented individuals for our Sales Operations Manager | Accenture Cebu.

About the Role: As a Sales Operations Manager | Accenture Cebu, you will perform the following (but not limited to) duties and responsibilities:

• Ensure execution of delivery work across one or more service delivery operations
• Drive optimization of delivery of standard solutions within area(s) of expertise
• Lead service delivery strategy and execution across all locations where the services are provided [Client locations, Global Delivery Network (GDN) and non-GDN delivery centers]
• Manage the "factory" to deliver agreed scope of services while achieving profitability improvements and productive gains
• Ensure the feasibility of the standard solutions and delivery of the same by leveraging Accenture's full capabilities
• Manage and reduce costs on standard offerings, assets, technologies, licenses, facilities, subcontractors (where required)
• Manage recruiting, staffing, pyramid mix, utilization, cost-to-serve, and capacity of staff to optimize balance between cost and delivery targets.
• Deliver efficiencies through standard processes and synergies

About You: The ideal candidate will have the following skills and experience:

• Open to both college graduates and undergraduates with relevant experience in Operations/
• Must have at least 12 years of experience in BPO Service Delivery with solid background in Sales
• At least 5-10 years of leadership experience
• Experience in Telecommunications industry is an advantage

Please ensure that all required information is provided within 24 hours to facilitate the processing of your application.

Please indicate Job Boards & JobStreet in “How Did You Hear About Us?” section in your Workday application so that we can easily track your application.

What’s in it for you? Start your Accenture journey to enjoy these benefits:

• HMO coverage (medical, dental, mental health) from day 1 of employment
• Free medicines for you and your dependents*
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Employee Stock Purchase Plan
• Paid Sick and Vacation Leaves
• Allowances, company bonuses, and performance incentives
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Flexible working arrangements
• Company-sponsored trainings like upskilling and certification
• Volunteering opportunities
• Terms and conditions apply