Customer Service Representative (Insurance Claims)

Equipment Provision: Company Provided

Schedule: 9:00 AM – 6:00 PM EST | M-F

Job Summary: The role will primarily support the client by completing operational and administrative tasks that require human intervention, including contacting insurance companies, retrieving reports and documentation, and supporting AI-assisted workflows.

• Make outbound calls to insurance companies to locate existing claims or open new claims
• Retrieve police reports, crash reports, and other claim-related documentation
• Perform document management and administrative support activities
• Review and perform quality checks on AI-assisted outputs and workflows.
• Follow documented processes, task instructions, and workflow queues to complete assigned work
• Conduct online research and information gathering related to claims and case activities
• Provide operational support across the company and, when needed, the company's other software platform
• Utilize client systems and tools, including Slack, Monday.com, Google Workspace, Microsoft Office, and internal case management systems

• 1+ years experience in a similar role (insurance claims support)
• Strong written and spoken English — you'll be drafting formal correspondence and speaking directly with U.S. insurance representatives
• Comfortable making outbound calls to businesses in the U.S. (insurance companies, police departments, government offices)
• High attention to detail — errors in claim submissions have real consequences
• Able to follow structured SOPs and document actions thoroughly
• Organized and self-managing — this role involves multiple open cases at any given time
• Comfortable working with web-based tools and admin systems

Preferred skills:

• 1-2 years experience in personal injury claims, insurance support, legal admin, medical billing, paralegal work or collections
• Familiarity with how U.S. bodily injury claims work (third-party claims, adjusters, claim numbers, coverage types)
• Familiarity with Zendesk or similar ticketing platforms
• Experience working with U.S.-based clients or companies

• Full time employees
• Remote setup
• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program

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If you are interested, you can access your instant interview here: https://alpharun.com/i/8vQL3vHj5_-NzjggULLXE

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