Executive Assistant | Start ASAP

Job Title: Executive Assistant | Start ASAP | No Medical Required

As part of the EA Support Desk, the Level 2 EA acts as a second-line support specialist, handling complex requests, escalations, and leadership-level deliverables. The role is designed to enhance executive capacity, enabling leaders to focus on strategic priorities, client engagement, and business outcomes.

Key Responsibilities:

1. Advanced Executive Support

• Manage complex calendars with multiple stakeholders and shifting priorities
• Perform strategic inbox triage, draft responses, and ensure timely follow-through
• Coordinate high-level meetings, leadership forums, and client engagements
• Handle travel planning with contingency management for disruptions

1. Workflow & Priority Management

• Oversee and coordinate end-to-end workflows across multiple deliverables
• Track deadlines, action items, and leadership priorities
• Identify potential conflicts, risks, and inefficiencies, implementing mitigation plans

1. Stakeholder & Client Coordination

• Act as a key liaison between executives, internal teams, and external clients
• Build and maintain strong working relationships with senior stakeholders
• Support client-facing interactions with professionalism and discretion

1. Reporting & Administrative Excellence

• Prepare reports, presentations, and executive summaries with high accuracy
• Maintain organized documentation, trackers, and records
• Ensure all outputs meet quality and compliance standards

1. Leadership Support (Enhanced Scope)

• Provide enhanced support to senior leaders with broader responsibilities (e.g., Office Heads, NMPs)
• Prepare briefings, agendas, and key talking points
• Support governance activities and strategic initiatives

1. Compliance & Risk Management

• Ensure strict adherence to confidentiality, risk, and independence policies
• Handle sensitive information with discretion and sound judgment
• Maintain compliance with organizational and client standards

• High level of flexibility and adaptability to executive needs
• Advanced workflow management and risk mitigation capability
• Strong communication, stakeholder engagement, and client-facing skills
• Operational mastery of executive support functions and reporting
• Exceptional attention to detail and accuracy
• Proven ability to multi-task and make accurate, data-driven decisions
• Advanced proficiency in Microsoft 365 (Outlook, Teams, Excel, PowerPoint, Copilot)
• Strong sense of integrity, confidentiality, and professional judgment

• Bachelor’s degree or equivalent work experience
• Minimum Versant score of 60 (overall and across all parameters)
• At least 2 years of experience as a Virtual Assistant supporting senior stakeholders
• Minimum 1.5 years of BPO experience in a Team Leader or equivalent role
• Prior experience supporting Travel, BFSI, or Australian accounts preferred

The ideal candidate is:

• Proactive, detail-oriented, and highly organized
• Comfortable working in a fast-paced, high-pressure environment
• Able to manage multiple priorities independently
• Skilled in dealing with senior stakeholders and confidential information
• Focused on delivering quality, consistency, and efficiency

• 100% onsite work
• Australian client hours, Australian holidays, and fixed weekends off