Technical Support Representative
Aumtrend Ph Inc San Jose del Monte
Job Description
Technical Support responsibilities include:
- Serving as the first point of contact for customers seeking technical assistance over the phone or email
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customers
- At least 1 year experience as a Technical support role in a BPO industry
- At least HS Grad
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
EMAPTAQuezon City, 18 km from San Jose del Monte
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years of technical support, customer support, or SaaS support experience
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Manila, 25 km from San Jose del Monte
Representative
• Technical Support Representative
• Strong communication, interpersonal, and customer service skills.
• Comfortable using technology and learning new software applications.
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