Technical Support Representative
Renren Giantly Philippines Mandaluyong Full-time
Key Responsibilities
- Handle support requests via email, chat, and phone
- Troubleshoot issues using product knowledge, Help Center, and Confluence
- Create and manage JIRA tickets for unresolved concerns
- Follow up with clients and internal teams on pending tickets
- Maintain accurate documentation and clear communication
- Assist with upselling add-ons or lead generation solutions when appropriate
- Use AI tools to improve response speed and support efficiency
- 1–3+ years of technical support, customer support, or SaaS support experience
- Strong English communication skills (written and verbal)
- Experience with ticketing systems like JIRA, Zendesk, or similar
- Ability to multitask across calls, chats, and emails
- Strong troubleshooting and customer service skills
- Experience supporting US clients is a plus
- AI experience or familiarity with AI tools is a plus, but not required
EMAPTAManila, 6 km from Mandaluyong
Power Seamless Connectivity Through Exceptional Customer Support
Reliable connectivity changes how people work, learn, and communicate every single day. The Technical Support Representative helps deliver that experience by resolving service issues...
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Job Description
Technical Support responsibilities include:
• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Performing remote troubleshooting through diagnostic techniques and pertinent...
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Roles & Responsibilities
• Provides Technical support/Sales to D-Link customers through the following lines - Voice (Inbound and Outbound), Chat & Email
• Provides first line voice, email, and chat support to D-Link customers.
• Troubleshoot...