Customer Care

This a Full Remote job, the offer is available from: Philippines

Your commitment to excellence and ability to connect with people will play a crucial role in enhancing our customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries through various communication channels, including phone, email, and live chat.
• Guide customers through our products and services, ensuring they find the best solutions to meet their needs.
• Handle customer issues and complaints with empathy and professionalism, providing timely resolutions.
• Keep accurate records of customer interactions and transactions in our CRM system.
• Collect feedback from customers to help identify areas for improvement in our services.
• Collaborate with other departments to escalate and resolve complex issues.
• Stay up-to-date on product knowledge and service updates to assist customers effectively.
• Participate in training and development programs to enhance your skills and performance.

• High school diploma or GED; further education or certifications in customer service is a plus.
• At least 2 years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Experience with Microsoft based programs such as Excel, Word, and Outlook
• Experience with account management through database software required. Prior Salesforce experience is a plus
• Familiarity with CRM platforms and standard office software.
• Ability to work flexible hours, including evenings and weekends, if required.

• Competitive salary and benefits package.
• Opportunity for growth and career development.
• Training and support to enhance technical and customer service skills.
• Work in a dynamic and multicultural environment.

This offer from "CallTek" has been enriched by Jobgether.com and got a 75% flex score.