Frontline Customer Care Officer
Manila Full-time
Job Title: Frontline Customer Care Officer
Are you a former 5-star hotel front desk officer or someone with outstanding customer service experience in retail or hospitality? We are looking for energetic, attentive, and warm individuals to join our team as Frontline Customer Care Officers.
Location: Cauayan City, Isabela 3305 (Office-Based) OR Remote (Work From Home)
About the Role:Are you a former 5-star hotel front desk officer or someone with outstanding customer service experience in retail or hospitality? We are looking for energetic, attentive, and warm individuals to join our team as Frontline Customer Care Officers.
Your passion for exceptional customer care will be your greatest asset — technical skills can be learned on the job!
What We’re Looking For:
- High energy and enthusiasm in engaging with clients
- Exceptional attentiveness to customer needs and concerns
- Strong problem-solving skills and a proactive mindset
- Genuine warmth and ability to create positive customer experiences
- Previous experience in 5-star hotels, retail, or hospitality customer service is highly valued
- We prioritize customer care first — your people skills matter most
- Comprehensive training provided to develop your technical knowledge
- Work in a dynamic office environment located in Isabela
- Opportunity to grow within a company that values your dedication and growth
Important: This is an office-based role or work from home role.
Ready to apply? Show us your passion for excellent customer care by submitting your application today!
Job Type: Full-time
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Isabela: Reliably commute or planning to relocate before starting work (Preferred)
- OR work from home for the right candidate (preferably in Luzon)
Education:
- Bachelor's (Required)
Experience:
- Customer service: 2 years (Required)
- Customer support: 1 year (Required)
- Front desk: 2 years (Required)
Language:
- Fluent English (Required)
Work Location: In person or remote (work from home)
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