Call center agent

Job Description

1. Click “Apply”
2. Visit us at:

• Upper G/F, Felris Centrale Quimpo Boulevard, Davao City every Monday to Friday between 10 AM - 6 PM!
• SM Lanang Premier, Fountain Court, J.P. Laurel Ave., Agdao Davao City every Monday to Friday between 10 AM - 6 PM!

1. Online interview via Zoom | Monday to Friday between 12 PM - 6 PM: https://ibex.zoom.us/j/98397886050

• Handle incoming calls from customers proficiently
• Assess customers’ needs and provide personalized guidance
• Maintain optimal call durations while ensuring a friendly, informative, and helpful approach
• Uphold productivity and quality benchmarks
• Exhibit a sense of urgency in addressing customer queries
• Escalate customer issues accurately and promptly
• Deliver timely, accurate, and professional customer service
• Maintain a positive and professional attitude, reflecting positively on the company
• Utilize departmental resources, policies, and procedures effectively.

• ibex-clusive Benefits:
• Work Onsite Allowance*
• Extensive HMO coverage for you and your dependents
• Non-taxable allowance on top of your basic salary
• Excellent Program Incentives based on performance
• Group Life Insurance
• 30 Service Incentive Leaves (15 days convertible to cash)

• Terms and conditions apply

Qualifications/Requirements

Qualifications:

• No Experience Required!
• K12 graduate or completed at least 2 years in college
• Excellent communication skills
• Excellent customer service, problem-solving, and multitasking skills

Work location

DAVAO CITY, DAVAO DEL SUR

Remarks

An opportunity for career advancement awaits you!

Apply now