Call center agent

Job Description

Tired of the scripted "Factory" BPO? Elevate your career with Awesome CX!

Join Awesome CX as an Omni-Channel Customer Experience Specialist, managing high-growth global brands. We are seeking an experienced BPO professional who excels in technical logic and sophisticated writing. This role is about more than just taking calls; it's about mastering complex CRM tools, delivering a premium brand voice, and making a real impact.

Why Awesome CX?

Premium Compensation & Health:

• Competitive Salary: ₱17,000–₱23,000 per month.
• Comprehensive HMO Coverage for you and your dependents.
• Account-specific bonuses.

A Stress-Free, Supportive Environment:

• We deliberately avoid traditional, high-stress call center environments (no back-to-back auto-dialer stress).
• Work with a variety of interesting lifestyle, technology, and fashion accounts.
• Free on-site daycare facilities.
• Supportive, non-toxic culture with clear career growth pathways.
• Legendary year-end party.

Modern, Blended Support:

• Manage a sophisticated, multichannel environment: Email, Chat, and Voice.
• Utilize an industry-leading tech stack, including Gorgias, Zendesk, Shopify, and Slack.

Job Summary

Work with lifestyle brands you love in a fun, people-first BPO that values culture, growth, and genuine teamwork.

• Non toxic, relaxed, and people-first work culture
• Support fashion and lifestyle brands you'll actually enjoy
• Competitive salary, career growth and real work-life balance

Qualifications/Requirements

• Experience: At least 6 months of International Voice or Non-Voice experience.
• Technical Proficiency: Proficiency in Zendesk, Shopify, or Gorgias is a huge plus!
• Exceptional Written English: Ability to craft empathetic, professional, and script-free emails.
• Analytical Mindset: Proven ability to troubleshoot and resolve complex issues (shipping, billing, or technical SaaS).

Work location

DAVAO CITY, DAVAO DEL SUR

Remarks

No additional remarks

Apply now