Bookkeeper / Order Administration

Job Title: Bookkeeper / Order Administration

Full time, permanent employment

Bonus: Performance based bonus

Leave entitlements (15 Annual, 10 Sick, Public Holidays)

Health Insurance (Standard HMO 1 Principal, 1 Dependent)

Hours of work: 7:00 AM - 4:00 PM PHT

Work location: WFH, required to come to the Ortigas office when needed

About Inform

Inform is an Australian owned business with over 500 employees in the Philippines. Inform provides outsourcing solutions for global clients in Canada, ASEAN and ANZ. We are an established and highly regarded business, with a successful 15-year operating track record in the Philippines.

About The Role

We are seeking a Bookkeeper / Order Administrator to support finance and operational administration functions across the business, including bookkeeping, billing, reconciliations, order processing, cash collection, reporting, compliance administration, and general administrative coordination.

This role offers an excellent opportunity to expand your skills and experience within a niche BPO-style service business processing approximately 40 high-end service orders per month. The role is primarily work from home, with occasional attendance required at the Ortigas office for meetings and operational requirements, and forms part of our Finance team.

The role requires:

• Excellent attention to detail and accuracy in bookkeeping, billing, and administrative tasks
• Excellent written and verbal communication skills
• Excellent order processing, reconciliation, and cash collection capabilities
• Excellent documentation, reporting, and record management skills
• Excellent organisational and time management skills with the ability to manage multiple priorities

Reporting Line

This role reports to the Finance & Business Administration function and supports finance and operational administration activities across the business.

Responsibilities

• Maintain financial records, accounts payable/receivable, and bookkeeping activities.
• Support finance administration and record-keeping

• Process client orders, compliance checks, system entry, and filing.
• Coordinate order workflows, delivery stages, and order tracking.

• Prepare invoices, billing calculations, and accounts receivable administration.
• Follow up outstanding payments and support collection activities.

• Reconcile bank statements and internal financial records.
• Identify and resolve discrepancies.

• Prepare finance, receivables, and operational reports.
• Support reporting and order book analysis.

• Support contract administration, procurement coordination, and compliance documentation.
• Assist with purchase orders, vendor coordination, government remittances, tax reporting, and statutory compliance requirements.
• Prepare, coordinate, and submit government, statutory, and administrative filings and compliance requirements, including permits, tax and withholding tax (WHT) submissions, government contributions, HMO administration, remittances, and related documentation obligations.

• Support office administration and operational coordination activities.
• Provide additional finance and administrative support duties as required.

• Minimum of 5 years of experience in bookkeeping, finance administration, order administration, or related operational support roles.
• Experience with Xero accounting software and strong understanding of billing, invoicing, accounts receivable, and finance administration processes.
• Experience working with order processing, workflow administration, or operational coordination.
• Strong attention to detail, organisational skills, and record-keeping capability.
• Good communication and stakeholder coordination skills.