Customer service manager
Job Description
Posted on 6 May 2025
As a Customer Service Specialist I, you shall be responsible for supporting the Company’s clients throughout the lifecycle, including the administrative quotation, master data, and order fulfillment phases. Additionally, you will also provide cover to the supporting Manager when required, as well as support in driving customer loyalty, maximizing business performance, and aligning to the overall business objectives to enable growth.
Your key responsibilities include:
- Leverage extensive experience with European market operations to address region-specific customer and business requirements effectively.
- Provide multilingual support to ensure seamless communication with international stakeholders.
- Utilize Oracle, SAP, Salesforce, and Genesys systems expertise to optimize customer service processes.
To be successful in this role, you must have the following qualifications:
- Experienced Microsoft Office and ERP (preferably Oracle) user.
- Strong written and verbal communication skills in English and Hungarian. Knowledge of both language are necessary, and additional EMEA language skills (e.g., Spanish, German, French) is a strong advantage.
- Demonstrated experience in training and process improvement.
- A minimum of 3-4 years of customer service experience required, preferably in an SSC/multinational/office environment with preference for experience in Master Data Management.
- Experience with Oracle, SAP, Salesforce, and Genesys is preferred.
- Familiarity and experience with the European market is a strong advantage.
- Experience in process optimization and knowledge transfer in a global, multicultural environment is an advantage.
- Demonstrated experience in training and process improvement
- A minimum of 3 to 4 years of customer service experience required, preferably in an SSC/multinational/office environment with preference for experience in Master Data Management
- Experience with Oracle, SAP, Salesforce, and Genesys is preferred
- Familiarity and experience with the European market is a strong advantage
- Experience in process optimization and knowledge transfer in a global, multicultural environment is an advantage
- English and Hungarian language knowledge are necessary, and additional EMEA language skills (e.g., Spanish, German, French) is a strong advantage
- Must hold a Bachelor’s Degree, preferably in Business Administration or scientific discipline, or equivalent knowledge and experience
Work location
CITY OF MAKATI, NCR, FOURTH DISTRICT
Remarks
THERMO SERVICES PHILIPPINES CORP.8767 24th Floor AIA Tower, Paseo de Roxas Avenue Bel-Air, City of Makati, Fourth District, National Capital Region (NCR), 1209
(1) CUSTOMER SERVICE SPECIALIST I
As a Customer Service Specialist I, you shall be responsible for supporting the Company’s clients throughout the lifecycle, including the administrative quotation, master data, and order fulfillment phases. Additionally, you will also provide cover to the supporting Manager when required, as well as support in driving customer loyalty, maximizing business performance, and aligning to the overall business objectives to enable growth.
Your key responsibilities include:
- Leverage extensive experience with European market operations to address region-specific customer and business requirements effectively.
- Provide multilingual support to ensure seamless communication with international stakeholders.
- Utilize Oracle, SAP, Salesforce, and Genesys systems expertise to optimize customer service processes.
To be successful in this role, you must have the following qualifications:
- Experienced Microsoft Office and ERP (preferably Oracle) user.
- Strong written and verbal communication skills in English and Hungarian. Knowledge of both language are necessary, and additional EMEA language skills (e.g., Spanish, German, French) is a strong advantage.
- Demonstrated experience in training and process improvement.
- A minimum of 3-4 years of customer service experience required, preferably in an SSC/multinational/office environment with preference for experience in Master Data Management.
- Experience with Oracle, SAP, Salesforce, and Genesys is preferred.
- Familiarity and experience with the European market is a strong advantage.
- Experience in process optimization and knowledge transfer in a global, multicultural environment is an advantage.
Qualified candidates may send their applications at Kras.Frialde@thermofisher.com
Name of foreign national intending to apply for the position
Name of the Foreign National: Anna Laura RáczAddress: Makati City
Nationality: Hungarian
Intended Period of Employment: Three (3) Years
Apply now