Associate, customer service (project management)

Toppan Merrill’s experienced global teams are expanding what is possible. Our unique culture fosters innovation and growth for our employees. Explore the rewarding opportunities and consider growing your career with us.

ASSOCIATE, CUSTOMER SERVICE (PROJECT MANAGEMENT)

• Manage time-sensitive and confidential regulatory compliance and capital market projects
• Work closely with customers to ensure smooth execution and successful completion of projects
• Able to accurately interpret customer requirements then pass instructions to the relevant internal departments
• Deliver quality customer service and provide solutions to customer queries in a timely and precise manner

• Degree holders preferred, however non-degree holders will also be considered
• Willing to work in shifts, overtime, and during weekends/public holidays
• Experience in customer service is preferred or has a strong customer-first mindset
• Must be able to effectively communicate well in English both in oral and written
• Prioritization, initiative, and problem-solving skills
• Organized, meticulous, and detail-oriented
• Proficient in Microsoft Outlook, Word, Excel, Adobe Acrobat, and other PC software tools
• Must be able to work in a fast-paced environment and meet pressing timelines

Benefits

Competitive salary package

Incentives, bonuses, and allowances

20% night differential

10% mid-shift premium

Overseas training opportunities

Health insurance

**Salary is negotiable