BPO Manager (HR & Admin)

This is a hands-on "player-coach" role where you will be directly responsible for hitting client KPIs while maintaining the physical office and the local workforce.

Core Skills & Responsibilities

1. HR and Recruitment (Talent Acquisition & Compliance)

• End-to-End Recruiting: Personally manage the entire hiring funnel—from writing job ads and sourcing candidates to conducting all interviews and final onboarding.
• HR Administration: Maintain all personnel records, manage local payroll data, and ensure 100% compliance with local labor laws and government reporting.
• Retention Strategy: Directly identify and resolve employee grievances to reduce attrition in a competitive market.

1. People Management (Operations Leadership)

• Direct Supervision: Lead and mentor all branch staff, providing real-time coaching and conducting regular performance evaluations.
• Culture Building: Foster a positive, high-morale work environment through direct engagement and team-building initiatives.
• Conflict Resolution: Act as the sole mediator for all workplace disputes and disciplinary actions.

1. Customer Service (Client Relationship Management)

• Client Point of Contact: Serve as the primary liaison for global clients, ensuring all Service Level Agreements (SLAs) are consistently met.
• Service Culture: Lead by example to ensure the front-line team delivers a professional and welcoming experience.

1. Office Management (Facility & P&L)

• Facility Oversight: Manage vendor contracts (internet, security, utilities), office supplies procurement, and basic facility maintenance.
• Financial Stewardship: Own the branch budget; track daily operational expenses and identify cost-saving opportunities to improve site profitability.

• Experience: 5+ years in BPO management, with a proven track record of managing HR and administrative tasks.
• Independence: Exceptional ability to work without supervision and handle multiple roles (Recruiter, Manager, and Admin) simultaneously.
• Skills: High proficiency in Microsoft Excel for financial tracking and HR data management.
• Excel Expertise: Comprehensive mastery of all Excel features including advanced formulas, pivot tables, macros, VBA, and data analysis tools is essential.
• Legal Knowledge: Strong grasp of local labor regulations and office permitting requirements.

• Direct accountability for site culture and growth.
• Mon - Fri (7am to 4pm)
• Fixed weekends off
• HMO and dental benefits
• Government-mandated Benefits
• 5-year service incentive/reward
• FriYay and Birthday Treats!