DE027785-Workforce Services Senior Analyst
Cebu
ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Workforce Services Senior AnalystWORK SETUP: Return to Office
OVERALL PURPOSE: Acts as a liaison between all WFM towers and stakeholders (Operations and clients).
RESPONSIBILITIES:- Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
- Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
- Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
- Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
- Manage internal and external audit with processes and controls in place.
- Conduct monthly coaching and performance feedback to their direct reports
Project Shift Schedule: Rotation Shift
Project Rest Day: Rotation Off
Project/Team Location: Cebu, Cyberzone Building, Tower 2
AccentureCebu City
About the Role: As a Workforce Senior Analyst | Accenture Cebu, you will perform the following (but not limited to) duties and responsibilities:
• Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts...
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