DE027785-Workforce Services Senior Analyst

placeCebu calendar_month 

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Workforce Services Senior Analyst

WORK SETUP: Return to Office

OVERALL PURPOSE: Acts as a liaison between all WFM towers and stakeholders (Operations and clients).

RESPONSIBILITIES:
  • Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
  • Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
  • Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
  • Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
  • Manage internal and external audit with processes and controls in place.
  • Conduct monthly coaching and performance feedback to their direct reports
OTHERS:
Project Shift Schedule: Rotation Shift
Project Rest Day: Rotation Off

Project/Team Location: Cebu, Cyberzone Building, Tower 2

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