Team Lead BPO (Healthcare/Service Desk) - Cebu
Dynamic Talent Solutions Private Corporation Cebu
TEAM LEADER
Qualifications:
- Team Lead or Supervisory experience in a BPO environment
- Clinical/Healthcare experience combined with Service Desk experience
- Proven experience managing team performance and KPIs
- Strong leadership, coaching, and stakeholder management skills
- Excellent English communication skills (minimum C1 proficiency level)
- Manage day-to-day team operations
- Monitor team performance and achievement of KPIs
- Conduct coaching sessions and performance reviews
- Drive employee engagement and productivity
- Coordinate with internal stakeholders to support operational goals
Gratitude IncCebu City
Job Summary
About the Role
We are looking for an experienced Service Desk Team Leader to lead a team of Service Desk Analysts in a fast-paced 24x7 IT support environment. The successful candidate will oversee daily service desk operations, ensure...
Bravissimo Resourcing IncCebu City
/Healthcare background
• Relevant Service Desk experience
• Excellent English communication skills (minimum C1 proficiency level)
• Must be amenable to client and program requirements
Spotlight
• Performance bonus, Health & insurance, Health insurance...
Dynamic Talent Solutions Private CorporationCebu City
TECHNICAL SERVICE DESK REPRESENTATIVE
QUALIFICATIONS:
• High School or Senior High School graduate
• At least 1 year of Service Desk or IT Help Desk experience
• Healthcare Service Desk experience is preferred
• Experience using a ticketing...