Level 2 IT Support Engineer | Eastwood - Quezon City - Manila

Do you thrive in a fast-paced environment where you can make a real impact? If so, then we want to hear from you!

• Comprehensive day 1 HMO including 10K medical reimbursement
• Additional HMO coverage for your dependent + dental coverage
• Free lunch meals, plus Monday breakfasts and Friday treats
• 24 Paid Time-Offs (with Annual leave conversion)
• Continuous career development & certifications
• Comprehensive life insurance coverage
• Travel & training opportunities overseas
• Annual appraisal based on merits
• Regular engaging company events
• Regular awards and recognitions
• Free annual Flu vaccinations
• Employee referral programs

About the Role

As a Level 2 IT Support Engineer, you'll be responsible for providing comprehensive technical support to our MSP partners and their clients.

• Incident Management and Ticket Resolutions: Address issues and service requests that relates to all workstations, servers, networks, devices, software, and general administration tasks
• System Monitoring: Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
• Documentation and knowledge sharing
• Communication with customers

• 3+ years of experience as an IT Support Engineer or similar technical support role.
• Proficient in Active Directory, Microsoft O365, BrightGauge, ITGlue, AutoTask/ConnectWise, Fortinet Firewalls, and Windows Server Administration.
• Familiarity with IT monitoring tools and incident management systems.
• Excellent written and communication skills, able to explain technical concepts to non-technical users.
• Strong problem-solving and decision-making skills.
• Amenable to work on site: MDC, Eastwood Quezon City - Day

At Techno Global Team, you'll be working alongside a supportive team in a fast-paced, growth-oriented environment. We offer competitive compensation and benefits, plus the chance to make a real difference for our clients.

Eastwood, Quezon City is a vibrant location with plenty to offer. If you're looking for a dynamic career opportunity with a great company culture, this is the perfect role for you!

Why wait? Click the apply button today!