Network Support Engineer / Network Engineer - Muntinlupa

Network Support Engineer

Job Description:

• Troubleshoot and repair Ethernet/IP circuits at the service and circuit levels
• Provide Tier 2/3 support for escalated customer incidents.
• Interface directly with enterprise customers for timely updates and resolutions
• Support installation, configuration, and maintenance of network devices (routers, switches, NIDs).
• Work with platforms from Juniper, Accedian, Ciena, Nokia, Cisco.
• Analyze and resolve issues with BGP, MPLS, Ethernet Switching, VLANs, STP, LAG, etc.
• Interpret routing/switching behaviours using CLI and SNMP tools
• Perform RFC 2544 testing and throughput validation.
• Collaborate with field teams on OTDR testing for fiber issues.
• Monitor alarms and performance metrics within a 24x7 NOC environment.
• Escalate complex or unresolved issues to higher tiers or vendors.
• Record all diagnostics, actions, and resolutions in ticketing systems.
• Maintain logs for incident response and RCA tracking.
• Work closely with Field Engineers, Provisioning, and Engineering teams.
• Coordinate with external vendors for hardware issues or escalations.
• Deliver clear, concise updates to internal teams and customers.
• Maintain professionalism in all written and verbal English communications.

Job Qualifications:

• Bachelor's Degree or Higher Education
• 3-5 years of experience in Network Operations in Telecommunication internet Service Provider
• Demonstrated ability with Juniper, Nokia, Accedian, Ciena/Cyan, and Cisco platforms.
• Understanding of Telco infrastructure, FTTx, and DWDM (a plus).
• Cisco (CCNA/CCNP), Juniper (JNCIA/JNCIS), Nokia certifications preferred
• Experience with OTDR, iPerf, Wireshark, RFC 2544 tools, and vendor-specific diagnostics platforms.

Work Conditions

Location: Alabang, Muntinlupa