Network Support Engineer (ONSITE/SHIFTING SCHEDULE)

Job Description: Network Support Engineer (IP/Ethernet)

Experience Level:

• 3–5 Years of experience in network operations Telecommunication Internet Service Provider
• Troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.

Customer Circuit Support:

• Provide Tier 2/3 support for escalated customer incidents.
• Interface directly with enterprise customers for timely updates and resolutions.

Network Equipment Support:

• Support installation, configuration, and maintenance of network devices (routers, switches, NIDs).
• Work with platforms from Juniper, Accedian, Ciena, Nokia, Cisco.

Protocol Troubleshooting:

• Analyze and resolve issues with BGP, MPLS, Ethernet Switching, VLANs, STP, LAG, etc.
• Interpret routing/switching behaviours using CLI and SNMP tools.

Fiber Testing & Diagnostics:

• Perform RFC 2544 testing and throughput validation.
• Collaborate with field teams on OTDR testing for fiber issues.

NOC Monitoring & Escalation:

• Monitor alarms and performance metrics within a 24x7 NOC environment.
• Escalate complex or unresolved issues to higher tiers or vendors.

Documentation & Reporting:

• Record all diagnostics, actions, and resolutions in ticketing systems.
• Maintain logs for incident response and RCA tracking.

Collaboration:

• Work closely with Field Engineers, Provisioning, and Engineering teams.
• Coordinate with external vendors for hardware issues or escalations.

Customer Communication:

• Deliver clear, concise updates to internal teams and customers.
• Maintain professionalism in all written and verbal English communications.

Technical Proficiency:

• Demonstrated ability with Juniper, Nokia, Accedian, Ciena/Cyan, and Cisco platforms.
• Understanding of Telco infrastructure, FTTx, and DWDM (a plus).

Certifications (Preferred):

• Cisco (CCNA/CCNP), Juniper (JNCIA/JNCIS), Nokia certifications preferred.

Tools & Testing Experience:

• Experience with OTDR, iPerf, Wireshark, RFC 2544 tools, and vendor-specific diagnostics platforms.

Soft Skills:

• Strong troubleshooting, analytical, and documentation skills.
• Ability to stay calm under pressure in high-availability environments.

Communication:

• Strong written and verbal English communication skills. (REQUIRED)