Commissary Supervisor(Industrial Engineer)

Job Summary:

Together with the Commissary Manager, this position shall oversee the daily operations of the commissary, ensuring efficient inventory control, customer service, order fulfillment, and staff supervision. This role is responsible for maintaining compliance with policies and procedures, ensuring food safety and security standards, and leading a team to meet performance goals.

Key Responsibilities:

• Assist the Commissary Manager in supervising daily commissary operations including ordering, stocking, packaging, and distribution of goods.
• Monitor workflow and ensure staff efficiency in filling inmate/customer orders or retail restocking.
• Maintain cleanliness and organization of commissary areas in accordance with health and safety regulations.
• Ensure accurate labeling, pricing, and shelf stocking.
• Conduct regular inspections of inventory, equipment, and storage conditions.

• Together with the Commissary Manager, train, schedule, and supervise commissary clerks, assistants, or inmate workers.
• Monitor staff performance and provide coaching, feedback, and disciplinary action as needed.
• Ensure proper coverage and shift assignments to meet operational needs.

• Manage inventory levels to minimize waste and ensure availability of popular items.
• Perform routine inventory audits, cycle counts, and reconcile discrepancies.
• Ensure all transactions are properly recorded and compliant with accounting policies.

• Ensure that all stakeholders are served properly with highest level of good customer service.
• Resolve customer or staff complaints effectively and professionally.
• Ensure orders are filled accurately and delivered in a timely manner.
• Promote a positive customer experience and maintain professional demeanor at all times.

• Adhere to and enforce institutional, legal, and company policies regarding commissary operations.
• Ensure that commissary employees follow all rules concerning product handling and restricted items.
• Maintain accurate records for audits, inspections, and security compliance.
• Coordinate with respective stakeholders when needed to ensure safety protocols are observed.

Qualifications:

• Must be graduate of any Bachelor's Degree related to Industrial Engineering or Manufacturing
• Minimum 2 years of experience in retail, inventory management, or food service operations.
• Prior leadership (TL, Assistant Supervisor, Supervisor) experience in a Commissary is a must.
• Interested candidates must be willing to work fully on-site in 3MD Camangyanan Sta. Maria, Bulacan.
• Interested candidates must be willing to work on a shifting schedule (Morning and Graveyard), 6 days per week.