Customer Service Support Specialist
Mercor Manila
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer Support ExpertType: Contract
Compensation: $40–$55/hour
Location: Remote
Role Responsibilities- Build long-horizon support tasks with deterministic rubrics to evaluate agent performance.
- Develop scenarios for Tier 1 handling with known correct answers and macro selection.
- Manage exceptions and refunds using defined policies and escalation routing.
- Create Content ops tasks with accurate KB articles and step counts.
- Work independently and asynchronously to improve task quality and throughput.
Qualifications
Must-Have- 2+ years in customer support or CX ops in B2B SaaS, marketplace, or e-commerce.
- Expertise in Zendesk, Intercom, Freshdesk, Front, macro and automation design, or KB authoring.
- Proficient in reading and producing support artifacts like ticket responses and macros.
- Clear written communication skills to articulate reasoning and encode it into deterministic rubrics.
- Hourly contractor
- Paid weekly via Stripe Connect
- Upload resume
- AI interview based on your resume
- Submit form
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
- For any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Unicons Business Services IncManila
in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates.
Job Description
Are you an experienced Customer Service Representative with a background in telecom, managed services, and billing? Do...
Manila
Job Description
Posted on 30 April 2026
Customer Support: Respond to customer inquiries via phone, email, or chat promptly and professionally, addressing their questions, concerns, and issues with a focus on exceeding their expectations.
Problem...
TELUS International Philippines Inc.Manila
Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers...