Customer service assistant
Job Description
Posted on 30 April 2026
Customer Support: Respond to customer inquiries via phone, email, or chat promptly and professionally, addressing their questions, concerns, and issues with a focus on exceeding their expectations.
Problem Resolution: Investigate and resolve customer issues, such as account inquiries, transaction discrepancies, and technical problems, ensuring timely and satisfactory resolutions.
Education and Guidance: Educate customers on how to use our products and services, providing step-by-step instructions and guidance as needed.Documentation: Maintain comprehensive and accurate records of customer interactions, inquiries, and resolutions in our CRM system.
Feedback: Share customer feedback and insights with the product and development teams to contribute to product improvement and enhancement.
Compliance: Ensure all customer interactions comply with relevant regulations and company policies.
Adaptability: Stay informed about industry trends, company updates, and changes to our products and services to better assist customers.
Qualifications/Requirements
Customer Service Experience: Previous experience in a customer service role, preferably in a financial services or fintech environment.Excellent Communication: Strong verbal and written communication skills with a clear and friendly communication style.
Empathy: Demonstrated ability to empathize with customers, understand their needs, and provide empathetic support.
Problem Solving: Effective problem-solving skills and the ability to think critically to find solutions.
Work location
CITY OF MANILA, NCR, FIRST DISTRICT
Remarks
No additional remarks
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