Customer Service Representative
Company Description
AireSpring is an award-winning provider of Cloud Communications and Managed Connectivity Solutions. AireSpring provides next-generation communications solutions including AireContact®, AirePBX® - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access.
AireSpring has received numerous third-party industry awards: "Product of the Year", "Best Telecom Deal," "Best in Show," and "Top Channel Program."
AireSpring is a privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates.
Job Description
Are you an experienced Customer Service Representative with a background in telecom, managed services, and billing? Do you have 4+ years of experience supporting state-sign customer service billing and a proven track record in BPO environments?If you’ve worked at Verizon, AT&T, T-Mobile, or Comcast, or have extensive telecom industry experience, we want to hear from you!
What You’ll Do:
- Provide top-tier customer support in a fast-paced telecom and managed services environment.
- Assist customers with billing inquiries, account management, service activations, and troubleshooting.
- Utilize your BPO and telecom experience to resolve complex customer issues efficiently.
- Maintain superb communication skills to engage with customers and internal teams.
- Work collaboratively with managed services teams to ensure seamless service delivery.
What We’re Looking For:
- 4+ years of customer service experience in telecom, billing, or managed services.
- BPO experience is a must.
- Strong background in state-sign customer service billing support.
- Excellent communication and problem-solving skills.
- Familiarity with telecom industry standards, billing platforms, and troubleshooting procedures.
- Experience with major telecom providers (Verizon, AT&T, T-Mobile, Comcast, etc.) is a plus.
- Competitive compensation & benefits.
- Growth opportunities in a fast-growing telecom & managed services company.
- A dynamic, team-oriented work environment with industry leaders.
Apply today and bring your telecom expertise to a company that values your skills!
Qualifications- Excellent verbal and written communication skills
- Must be able to handle high volume inbound calls and prioritize to make the required outbound calls for customer and agent follow up
- Able to handle customers, various personalities and backgrounds with professionalism and patience, taking first tier escalations from the customer service team with confidence
- Strong work ethic and flexibility are required for success in this position, the ability to be able to cover shifts and work overtime when needed is important
- Must work well under pressure while being able to meet deadlines
- Able to work in a fast-paced, demanding professional office environment
- Able to use critical thinking skills to resolve customer issues
- You must be able to quickly learn multiple proprietary software systems
- Must be able to use Outlook, Word and Excel
- Telecom experience is a plus
- Previous experience interfacing with several systems and data entry is a plus
- Customer software support a major plus, include investigating, diagnosing and assessing software problems
Additional Information
33rd Floor One San Miguel,Building Ortigas Center, Pasig City, Metro Manila PH
This is a graveyard shift and Work on site requirement.