IT Support Specialist - Muntinlupa

Qualifications:

• Bachelor’s degree in Information Technology or related field, or equivalent work experience.
• Minimum 2-3 years of experience in an IT support role (L1/L2).
• Minimum of 5-7 years of experience in an IT support role with 1 year L3 experience or complex technical issues can be considered for senior role
• Familiarity with ticketing systems and IT support workflows.
• Strong knowledge of Windows OS, Microsoft 365, and basic networking concepts.
• Experience with Active Directory, user provisioning, and endpoint management.
• Experience supporting users in a multi-national, multi-cultural environment.
• Strong communication skills in English, both written and verbal.
• Ability to work independently and collaboratively with remote/onshore teams.

Job Description:

• Provide Level 1 and Level 2 technical support for end users, including troubleshooting issues related to:
• Workstations, laptops, and peripherals (printers, scanners, etc.)
• Operating systems and standard business applications
• Network connectivity (LAN/WAN)
• Respond to and manage support tickets using a ticketing system (preferably ServiceNow), ensuring timely resolution and proper documentation.
• Collaborate with onshore IT teams to escalate and resolve complex issues.
• Install, configure, and upgrade hardware and software as needed.
• Track and document all support activities, resolutions, and follow-ups.
• Assist with remote setup and maintenance of IT infrastructure in various office locations.
• Support operational systems such as telephony, security, and office equipment.
• Provide administrative support for IT operations, including inventory tracking and reporting.