IT Support Specialist

Job Type: onsite

This role will work closely with internal teams to ensure seamless IT operations, diagnose issues, and offer resolutions in a timely and professional manner. The ideal candidate will have excellent communication skills, a strong technical background, and a proactive approach to problem-solving.

Key Responsibilities:

• Provide first-line support to end-users for technical issues related to hardware, software, network connectivity, and IT systems.
• Troubleshoot and resolve technical issues, ensuring minimal disruption to business operations.
• Install, configure, and maintain computer systems, software applications, and network infrastructure.
• Assist with system upgrades, patches, and software installations as required.
• Monitor and maintain the health and performance of IT equipment and systems.
• Respond to helpdesk tickets, emails, or phone calls in a professional and timely manner.
• Diagnose and repair hardware and software issues for desktops, laptops, printers, and other IT devices.
• Assist in the management of user accounts, permissions, and security protocols.
• Provide training and support to end-users on various software applications, systems, and IT tools.
• Maintain accurate records of support requests, resolutions, and inventory management.
• Collaborate with other IT team members to improve system performance and ensure best practices are followed.
• Assist with the management of network and server infrastructure, including backups, data storage, and security.
• Ensure compliance with company IT policies and procedures.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Preferably with 1 year experience on the job role.
• Proven experience (1-3 years) in IT support or a similar technical support role.
• Solid understanding of computer systems, mobile devices, and networks.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with operating systems (Windows, Mac OS, Linux) and commonly used software applications (Microsoft Office Suite, Google Workspace, etc.).
• Experience with network management and administration (LAN, VPN, etc.).
• Knowledge of security best practices, firewalls, antivirus, and data protection.
• Excellent communication skills and the ability to explain technical information to non-technical users.
• Strong problem-solving abilities and a customer-focused approach.
• Ability to work independently and in a team environment.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, etc.) are a plus.

Preferred Skills:

• Experience with Active Directory, Office 365, and cloud-based solutions.
• Knowledge of database management and software scripting.
• Familiarity with remote desktop tools and virtual environments.
• Ability to handle sensitive information and maintain confidentiality.

How to apply:

Please submit your resume in [email protected] with the subject line, ‘’ Surname_IT Support Support Specialist." Thank you.