IT Support Specialist (Level 1 & 2) | URGENT HIRING! CAN START ASAP!

Working Schedule: WFH for 3 months then will shift to Hybrid reporting in QC.

Job Overview:

If you’re passionate about helping others, solving technical issues, and maintaining a secure and efficient IT environment, we’d love to meet you!

Job Responsibilities:

• Provide Level 1 and Level 2 technical support to internal users via phone, email, chat, or in person.
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and other user-facing technologies.
• Configure, deploy, and maintain IT devices such as laptops, desktops, mobile devices, and peripherals.
• Perform user account management including onboarding, offboarding, password resets, and access control.
• Maintain an up-to-date IT asset inventory, including tracking, assigning, and decommissioning devices.
• Support endpoint management activities, including updates, patch management, and compliance checks.
• Assist in enforcing basic IT security policies, including antivirus deployment, device encryption, and user awareness.
• Collaborate with other teams to escalate and resolve complex technical issues.
• Document support activities, solutions, and procedures for knowledge base and reporting purposes.

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• At least 1–2 years of experience in an IT support or helpdesk environment.
• Strong understanding of Windows/Mac operating systems, Microsoft 365, and common enterprise applications.
• Experience with device deployment and configuration tools.
• Familiarity with IT asset management systems and ticketing tools.
• Knowledge of endpoint management and basic cybersecurity principles.
• Excellent problem-solving and communication skills.
• Ability to manage multiple tasks with attention to detail and efficiency.
• Strong customer service mindset with a desire to help and educate users.

• Hybrid Work Arrangement
• Fixed day-shift Schedule (Australian time)
• Work equipment provision
• 'Commensurate with experience' Remuneration Package
• SUMO In-house & outdoor company events such as Team Building, Christmas Party, Quarterly Meet-Ups, Team Huddle