Chat Support Account
Alorica Quezon City Full-time
About the role
As a Chat Support Agent at ALORICA TELESERVICES, INC.', you will be the friendly voice that connects customers with the solutions they need. This full-time role based in Quezon City Metro Manila puts you at the heart of our customer service operations, providing exceptional support through online chat.Your ability to actively listen, empathise, and provide accurate information will be crucial in delivering a positive customer experience and resolving enquiries efficiently.
What you'll be doing- Providing exceptional customer service through online chat channels
- Actively listening to customers to understand their needs and concerns
- Accessing relevant information and tools to provide accurate and timely responses
- Resolving customer queries and complaints in a professional and empathetic manner
- Documenting interactions and following up as required
- Adhering to company policies, procedures, and service level agreements
- Identifying opportunities to improve customer satisfaction and operational efficiency
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and decision-making abilities to handle a variety of customer enquiries
- Proficient in using computer systems and navigating online platforms
- Ability to work efficiently in a fast-paced, high-volume environment
- Commitment to providing exceptional customer service and a genuine desire to help others
- Previous experience in a customer service or call centre role is preferred
- Competitive salary and performance-based incentives
- Comprehensive benefits package including medical, dental, and life insurance
- Opportunities for career advancement and professional development
- Collaborative and supportive team environment
- Flexible work arrangements and a focus on work-life balance
About us
ALORICA TELESERVICES, INC.' is a leading provider of customer experience solutions, delivering exceptional service to clients around the world. With a focus on innovation, technology, and people, we are committed to creating a positive impact for our customers, employees, and communities.Join us and be a part of our growing success story.
Apply now for this exciting opportunity to become a Chat Support Agent at ALORICA TELESERVICES, INC.'.
AloricaQuezon City
About the role
We are seeking a talented and dedicated Chat Support Agent to join our growing team at Alorica Teleservices, Inc. in Quezon City, Metro Manila. As a Chat Support Agent, you will be responsible for providing exceptional customer...
AloricaQuezon City
About the role
Alorica Teleservices, Inc. is seeking a talented Chat Support Account representative to join our dynamic team. In this full-time role, you will be responsible for providing exceptional customer service and technical support via chat...
Private AdvertiserMakati, 11 km from Quezon City
EEYYY HIRING DAY ALERT! ?
• Alorica Makati – Alphaland
Looking for a fresh start or a seasonal gig?
We’re hiring Chat Support Representatives for our Project-Based (Seasonal) Retail Account!
• Onsite Hiring Event
• June 5 & 6, 2025 (Wednesday...