[ref. b45430804] Chat Support Account

About the role

This is a full-time position offering the opportunity to work in a dynamic and collaborative environment.

• Respond to customer inquiries and concerns via chat in a timely and professional manner
• Provide accurate and helpful information to customers, addressing their needs and resolving their issues
• Maintain a positive and empathetic attitude when interacting with customers
• Document customer interactions and follow up as needed
• Collaborate with team members to share best practices and identify areas for improvement
• Adhere to company policies, procedures, and quality standards

• Strong communication and interpersonal skills, with the ability to effectively engage with customers
• Excellent problem-solving and critical thinking abilities to address customer concerns
• Proficiency in English, both written and verbal
• Previous experience in a customer service or call centre environment is preferred
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Commitment to delivering exceptional customer service and a genuine interest in helping others

What we offer

At Alorica Teleservices, Inc., we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits you can expect include:

• Competitive salary and performance-based incentives
• Opportunities for career growth and development
• Comprehensive health and wellness benefits
• Flexible work arrangements and work-life balance initiatives
• Collaborative and inclusive company culture

About us

With a strong focus on innovation, collaboration, and continuous improvement, we strive to be the partner of choice for our clients and the employer of choice for talented individuals like you.

If you are excited about the prospect of joining our team and contributing to our success, we encourage you to apply now.