NICE IEX Administrator

Job Description:

• Administer and maintain the NICE IEX platform, including user access, system configurations, and performance monitoring.
• Troubleshoot and resolve issues related to the NICE IEX system and interfaces.
• Manage and maintain databases related to NICE IEX, ensuring data integrity, security, and accessibility.
• Perform data extraction, transformation, and loading (ETL) processes to support reporting and analysis.
• Develop and implement backup and recovery plans to safeguard data.
• Generate reports and dashboards using NICE IEX data to support operational decision-making.
• Collaborate with stakeholders to understand reporting needs and provide insights from data analysis.
• Identify opportunities for process optimization and automation within the NICE IEX platform.
• Implement best practices for system usage and data management.

Job Qualification:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least, 2 years proven experience as a NICE IEX Administrator or in a similar role.
• Strong experience with database management and data analysis.
• Proficiency in NICE IEX software and related tools.
• Knowledge of scripting languages (e.g., SQL, Python) is a plus.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills to work effectively with cross-functional teams.