NICE IEX Administrator
IntouchCX Quezon City Full-time
Job Description:
- Administer and maintain the NICE IEX platform, including user access, system configurations, and performance monitoring.
- Troubleshoot and resolve issues related to the NICE IEX system and interfaces.
- Manage and maintain databases related to NICE IEX, ensuring data integrity, security, and accessibility.
- Perform data extraction, transformation, and loading (ETL) processes to support reporting and analysis.
- Develop and implement backup and recovery plans to safeguard data.
- Generate reports and dashboards using NICE IEX data to support operational decision-making.
- Collaborate with stakeholders to understand reporting needs and provide insights from data analysis.
- Identify opportunities for process optimization and automation within the NICE IEX platform.
- Implement best practices for system usage and data management.
Job Qualification:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least, 2 years proven experience as a NICE IEX Administrator or in a similar role.
- Strong experience with database management and data analysis.
- Proficiency in NICE IEX software and related tools.
- Knowledge of scripting languages (e.g., SQL, Python) is a plus.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills to work effectively with cross-functional teams.
IntouchCXManila, 10 km from Quezon City
experience as a NICE IEX Administrator or in a similar role.
• Strong experience with database management and data analysis.
• Proficiency in NICE IEX software and related tools.
• Knowledge of scripting languages (e.g., SQL, Python) is a plus...
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