Team Lead (Billing / Subscription) - ONSITE / Night Shift

Tech Expertise: Customer Service, Chat and Email Support, Subscriptions, Billing, Finance

We’re looking for a detail-oriented Enterprise Billing Specialist to join our finance team. In this role, you’ll own the day-to-day billing operations—ensuring our customers are invoiced accurately and on time.

You must be comfortable handling complex billing scenarios, and need to be analytical, detail‑oriented, a strong problem solver, and comfortable interpreting contract language. You should also be an effective communicator, able to work independently, and adaptable to different client SOPs and data sources.

Must have familiarity with billing systems, reporting tools, and structured processes. You’ll work closely with the sales, customer success, and finance teams to manage subscriptions, process payments, and resolve billing issues efficiently.

This role is ideal for someone who thrives in a fast-paced SaaS environment and is passionate about both numbers and customer experience.

RESPONSIBILITIES AND EXPECTATIONS:

• Manage and maintain subscription billing through Chargebee
• Investigate and verify customer billing details across systems (e.g.,Chargebee, HubSpot, Excel) to ensure invoices are accurate and aligned with contractual terms
• Reconcile payments, identify discrepancies, and follow up on outstanding balances
• Collaborate with Sales and Customer Success teams to ensure correct customer information in HubSpot
• Handle customer inquiries related to billing, credits, and refunds with professionalism and clarity
• Monitor subscription changes such as upgrades, downgrades, cancellations, and renewals
• Prepare billing-related reports and analyses using Excel
• Assist with month-end close activities and audit support as needed
• Recommend and implement process improvements to streamline billing workflows

QUALIFICATIONS:

• Proven experience in accounts receivable, or a related financial role.
• Experience with SaaS company, preferred
• Experience with Hubspot and Chargebee, preferred or equivalent CRM/Revenue systems
• Must have at least 2-3 year of Excel experience
• Must have at least 3-5 year of customer service experience
• Strong understanding of accounting principles and practices.
• Ability to multitask, prioritize workload, and meet deadlines.
• Detail-oriented with a high level of accuracy in data entry and record-keeping.
• Problem-solving skills and ability to work independently as well as part of a team.
• Must have pleasant phone voice, strong computer skills, familiar with electronic record keeping and clean background
• Willing to work on night shift and on-site in our Cebu or Bacolod office, whichever is near
• Willingness to adapt to changing priorities and business needs.
• Strong ethical standards and commitment to maintaining customer confidentiality.

• Self-starter with a proactive mindset
• High level of accountability and reliability
• Comfortable working with minimal supervision
• Strong communication skills

• Medical and Life Insurance package on the 2nd month plus 2 dependents
• Company provided equipment + Monthly utility stipend of Php 1,500
• A regularization increase on the 6th month
• Annual salary increase based on performance
• Tax-Free allowances incorporated in pay
• Salary loans with 0% interest, payable in 2 months
• Opportunity for self-improvements like access to online training sites such as Udemy, Pluralsight, and other resources