Client Service Coordinator
Job Title: Client Service Coordinator
Full time, permanent employment
Salary: 50,000 Php per month (45k base + 5k Allowance)Bonus: Performance based bonus
Leave entitlements (15 Annual, 10 Sick, Public Holidays)
Health Insurance (Standard HMO 1 Principal, 1 Dependent)
Hours of work: 7:00 AM – 4:00 PM PHT
Work Week: Monday to FridayWork location: WFH, required to come to the Ortigas office when needed
About Inform
Inform is an Australian owned business with over 500 employees in the Philippines. Inform provides outsourcing solutions for global clients in Canada, ASEAN and ANZ. We are an established and highly regarded business, with a successful 15-year operating track record in the Philippines.
About The Role
We are seeking a Client Service Coordinator with primary responsibilities to the support the Client Service Management function including working directly with clients on coordination and administration duties. This consists of approximately 5 large international clients who contract our Philippine BPO workforce consisting of approximately 500 employees.
The role requires:
- Excellent client handling, coordination and communication skills
- Confidence with a client, attention to detail and quality, very organised
- Excellent administrative skills including;
- Calculation, analysis and reporting
- Record keeping
- Creating and working with documentation
- Excellent understanding of how to coordinate processes (and the participation of other staff in work flows and tasks).
Reporting Line
This role reports directly to the Resourcing Client Services Manager based in Manila and is part of a 3 person client facing team.
Responsibilities- Working for a Client Service Manager to coordinate the associated work
- The associated work includes coordinating
- Employment matters including:
- Onboarding
- Offboarding
- Pay and employment contract changes
- HR disciplinary matters
- Coordinating Payroll input matters including
- Timesheet pay adjustments
- Bonus, Allowance and Gift Card awards
- Coordinating Expense matters such as:
- Booking rooms and events
- Organising couriers
- Expense re-imbursements
- Coordinating Laptop and employee device purchases
- Coordinating Client Orders and Billing
- Coordinating various reports including
- Employment reports
- Benefits reports
- Payroll reports
- HelpDesk reports
- Work in progress reports
- Liaising with internal departments including:
- Initiating requests within standard procedures
- Monitoring case and request (with internal departments)
- Providing support and further information to internal departments
- Maintaining communications and updates to clients (keeping clients informed)
- Attending client meetings and minute taking
- Communicating with clients in professional and official formats such as:
- Formal email communications
- Official report production and issue
- Presentations
- A minimum of 5 years’ experience in BPO and Client Service
- Strong appreciation of Philippine Employment and HR law and practices
- Very good desktop skills including email, word, excel, powerpoint
- Very strong key abilities: Attention to detail, Communication, Documentation, Correspondence
- Very strong communication skills, both verbal and written
- Ability to contribute to process, method, templates and policies