Quezon City - Quality Assurance Asst. Manager- Disability Claims
E-Solutions Inc Quezon City Full-time
Job Description
We are looking for a dedicated Quality Assurance Assistant Manager (Disability Claims) to join our growing team. In this role, you will play a key part in ensuring service excellence, monitoring performance, and driving process improvements.
This position is ideal for professionals with quality assurance experience in healthcare, disability claims, or customer service/call center operations. If you are a strong leader with a passion for quality, compliance, and coaching teams to success, we’d love to work with you!
Key Responsibilities
Performance Monitoring & Quality Assurance- Monitor and evaluate customer interactions related to Disability Claims.
- Ensure compliance with policies, processes, and regulatory requirements.
- Analyze performance metrics to identify trends, gaps, and opportunities.
- Provide constructive feedback and conduct one-on-one coaching sessions.
- Develop training resources and support team development programs.
- Document quality issues and performance gaps.
- Prepare and present reports to management.
- Recommend and implement process improvements to boost efficiency, compliance, and customer satisfaction.
- Partner with supervisors, trainers, and cross-functional teams.
- Support initiatives that enhance overall service delivery.
Qualifications
Education & Background- Bachelor’s degree in Business Administration, Quality Management, or related field.
- 3–5 years of experience in Quality Assurance (preferably in healthcare, disability claims, or BPO).
- Proven leadership and people management experience.
- Proficiency in MS Office and QA tools/software (e.g., Scorebuddy, NICE, Verint, CallMiner or other related tools)
- Experience with data analysis and reporting tools (preferred).
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Effective leadership, coaching, and collaboration skills.
- Highly detail-oriented with strong organizational and time management skills.
- Ability to thrive in a fast-paced, compliance-driven environment.
Bizmates Philippines, Inc.Quezon City
About Bizmates
Bizmates, one of the leading Business English schools in Japan, is expanding its IT team in Alabang, Muntinlupa. We are seeking Software Quality Assurance Engineers (open to mid and senior levels) to join our dynamic team. If you...
Makati, 11 km from Quezon City
and skills.
• Contribute to the improvement of QA processes and methodologies to optimize testing efficiency and
effectiveness.
• Communicate effectively with team members and stakeholders, providing regular status updates and
reports on testing progress...
Bizmates Philippines, Inc.Quezon City
About Bizmates
Bizmates, one of the Leading Business English Schools in Japan, is expanding its IT team in Alabang, Muntinlupa. We are seeking a skilled Software QA Manager to join our dynamic team. If you are in the field of quality assurance...