[ref. d08950917] Information and communication technology manager - Taguig
Job Description
Posted on 22 May 2025
Position Title: Lead Advisor, E-commerce Business
Assist Director, E-commerce Business to develop and implement digital business strategies aligned with the company's growth objectives.
Identify and assess new digital business models, revenue opportunities, and customer engagement strategies.
Identify and recommend opportunities for digital channel diversification or expansion.
Lead digital transformation initiatives across departments to enhance operational efficiency and customer experience.
Assist Director, E-commerce Business in monitoring and evaluating the performance of online channels using KPIs and analytics.
Optimize digital channels (web, mobile apps, chatbots, social media) to enhance customer interactions.
Implement data-driven personalization strategies to improve customer engagement and retention.
Collaborate with product and branding teams to enhance digital sales and e-commerce performance.
Utilize data analytics, AI, and machine learning to drive insights for customer behavior, churn prediction, and revenue growth.
Develop and track key performance indicators (KPIs) for digital initiatives, ensuring measurable business impact.
Drive predictive analytics for network optimization and proactive customer service improvements.
Use market research to anticipate trends and inform strategic decisions.
Partner with cross-functional teams, including network operations, IT, customer service, and marketing, to drive digital initiatives.
Lead change management efforts to ensure smooth digital adoption across the organization.
Train employees and leadership teams on digital best practices and emerging trends.
Stay abreast of industry trends, emerging technologies, and best practices in digital channel management.
Introduce innovative technologies such as AI, IoT, 5G, blockchain, and cloud solutions to enhance telco services, and approaches to optimize channel operations.
Fluent in multiple languages, both written and spoken
Qualifications/Requirements
Bachelor’s or Master’s degree in Business, Digital Transformation, IT, Telecommunications, or a related field. 18+ years of experience in e-commerce strategy, telecom technology solutions, or digital transformation roles.
Strong knowledge of telecommunications technologies, including 5G, IoT, cloud computing, and automation.
Experience in leading large-scale digital transformation projects in a telecom environment.
Expertise in digital customer experience, e-commerce, and omnichannel engagement.
Strong analytical skills with experience in data-driven decision-making and performance measurement.
Excellent leadership, stakeholder management, and communication skills.
Knowledge of market trends and competitive landscapes.
Exceptional communication, negotiation, and stakeholder management skills, with the ability to effectively integrate resources to drive project implementation.
Work location
TAGUIG CITY, NCR, FOURTH DISTRICT
Remarks
Position Title: Lead Advisor, E-commerce Business
Assist Director, E-commerce Business to develop and implement digital business strategies aligned with the company's growth objectives.
Identify and assess new digital business models, revenue opportunities, and customer engagement strategies.
Identify and recommend opportunities for digital channel diversification or expansion.
Lead digital transformation initiatives across departments to enhance operational efficiency and customer experience.
Assist Director, E-commerce Business in monitoring and evaluating the performance of online channels using KPIs and analytics.
Optimize digital channels (web, mobile apps, chatbots, social media) to enhance customer interactions.
Implement data-driven personalization strategies to improve customer engagement and retention.
Collaborate with product and branding teams to enhance digital sales and e-commerce performance.
Utilize data analytics, AI, and machine learning to drive insights for customer behavior, churn prediction, and revenue growth.
Develop and track key performance indicators (KPIs) for digital initiatives, ensuring measurable business impact.
Drive predictive analytics for network optimization and proactive customer service improvements.
Use market research to anticipate trends and inform strategic decisions.
Partner with cross-functional teams, including network operations, IT, customer service, and marketing, to drive digital initiatives.
Lead change management efforts to ensure smooth digital adoption across the organization.
Train employees and leadership teams on digital best practices and emerging trends.
Stay abreast of industry trends, emerging technologies, and best practices in digital channel management.
Introduce innovative technologies such as AI, IoT, 5G, blockchain, and cloud solutions to enhance telco services, and approaches to optimize channel operations.
Apply now