Area operations manager

Job Description

Job Title: AREA MANAGER-FRANCHISE OWNED

This role requires leadership skills, and passion to motivate team to achieve common goal.

You will be directly reporting to the Franchise Owned Operations Manager.

1. Operational Management

• Oversee the day-to-day operations of Famous Belgian Waffles outlets in the area, ensuring compliance with company standards and policies.
• Monitor and analyze key performance indictors (KPIs) such as sales, profitability, customer satisfaction, and operational efficiency.
• Implement strategies to improve operational effectiveness, streamline, processes, and enhance overall performance.
• Can adapt to different work environment, not limited to specific locations rather amenable to relocate, as needed arise.

1. Staff Management and Training

• Provide guidance, coaching, and support to Team lead and service crew, and supervisors fostering a positive and high-performing work environment.
• Conducts regular performance evaluations, identify areas for improvement, and implement appropriate training programs.
• Must have keen eye in identifying subordinate weakness and strength.

1. Quality Assurance and Customer Service

• Maintain the highest standards of food quality, cleanliness, and hygiene across all outlets.
• Implement quality control measures, conduct regular inspections, and address any issues promptly.
• Foster a customer-centric culture, ensuring exceptional service delivery and handling customer complaints effectively.
• Upholding the brand’s values and reputation will be paramount, both within the outlets and in external interactions.

1. New Store Openings

• Responsible for initial engagement, store Ingress. Ensures he/she is on top of the 6-days store assistance provided by the company to the franchisee.
• Conducts evaluation and recommendations.
• As a Project Manager, you are expected to do updates, handle franchisee concerns. Study preventive measures to avoid recurring issues/compliant.

1. Performance Analysis and Reporting

• You will regularly analyze sales and operational data from each outlet within your area to assess performance and identify opportunities for improvement.
• You will prepare reports and presentations for senior management, providing insights into the performance of the outlets in your area.

1. Collaboration with Cross-Functional Teams

• As an Area Manager, you will collaborate closely with various teams within the organization, including marketing, supply chain, and human resources.
• Collaborating with the supply chain team will ensure consistent product supply, efficient inventory management, and adherence to quality standards.

1. Crisis Management and Problem-Solving

• In the face of challenges, such as supply chain disruptions, staffing issues, or unforeseen circumstances, you will be responsible for managing crises effectively.
• Your problem-solving skills will be put to the test as you find creative solutions and make quick decisions to minimize disruptions and ensure business continuity.

1. Business Growth/Expansion and Management

• It is your role to ensure all opportunities are being presented and evaluated to your franchisee in order to produce a successful result.
• Assist the Franchisee to identify right approach to increase profitability and business expansion.
• Conducts Business Review to Franchisee to identify matters affecting store performance. Ensures appropriate recommendations and feedbacks from both parties are being discussed.

Qualifications/Requirements

✔ Ability to manage multiple stores

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

Apply now